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wwd@warrenwaterdistrict.com 515-962-1200

This section provides everything you need to know about starting new water service, updating your contact info, paying your bill, and accessing District forms and policies. Whether you’re a homeowner, renter, or developer, you’ll find key resources and requirements here.

NEW CUSTOMERS

If you’ve recently purchased property within our service area, welcome! To establish water service, contact our office to confirm availability. Water service is limited to property owners within the District boundaries who pay the required fees.

  • Renters: must contact the office directly to establish billing.
  • Connection Fees:
    • $3,500 for line side connection (standard meter)
    • $4,500 for far side connection (standard meter)
  • Process:

TRANSFER OF MEMBERSHIP

If you’re selling or buying a property already served by the District:

  • Notify the office as soon as possible
  • The seller is responsible for charges until official notice is received
  • The buyer must complete a Water Users Agreement and provide their possession date to the District

DEVELOPERS & LINE EXTENSIONS

We work with developers and landowners on new service extensions:

  • Line Extensions: True cost basis with five-year payback (excludes meter pit)
  • Developments:
    • Developer covers interior mains, meter pits, and placement
    • $4,500 per meter pit; exclusions apply to lots with existing water line frontage.
    • Subject to financial feasibility and board approval

Please call for current pricing and approval procedures.

A $600.00 connection fee will be charged for each lot within the development at the time water service is requested and the District’s Water Users Agreement is signed.

PAYING YOUR BILL

We offer multiple payment methods for convenience:

Online

Via PayStar with a $2.95 convenience fee (credit/debit, e-check, or auto-pay)

Phone

Call PayStar directly at 888-329-8389 (office staff cannot process phone payments)

Mail

Send checks or money orders to our mailing address

Drop Box

Available 24/7 at the front door

In-Person

Pay with cash, check, money order, or credit card during office hours

In-Office ACH

Set up auto-pay from your bank with no fee (Click here to download ACH form)

notifications
IMPORTANT: If your service is disconnected or scheduled for shutoff, do not pay online before calling the office.
Reconnection requires payment of full balance plus $50 disconnect fee. Call with confirmation by 3:00 PM for same-day service restoration.

Late Fees & Shutoff Policy

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Bills are due on the 1st of each month

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A 10% late fee is assessed after the 15th

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Disconnection may occur if not paid by the 30th

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Written notice of delinquency will be sent before shutoff

UPDATE CONTACT INFO

Keeping your contact details current ensures timely notifications about outages or emergencies. Use the online contact form to submit changes to your name, phone number, email, or service address.

EYEONWATER – TRACK YOUR WATER USAGE

The District is in the process of upgrading our meter reading system that will allow us and the customer to view hourly usage from the water meter.  This data can be useful to detect a possible leak or just keep an eye on your water usage.  

If you have been notified that you have a new cell read meter you can click on the link https://eyeonwater.com/signup to go to the EyeOnWater customer portal where you can set up an account to track your water usage and set up leak alerts.  (When water is running consecutively for 24 hours it is considered a leak.)  You will need your account number and zip code to get started.

If you would like to get the new system before we are in your area, please call our office at 515-962-1200.  There will be a one-time $50.00 service charge to upgrade.

The District does not have access to passwords or the ability to retrieve lost passwords.

The District is also not liable for managing or tracking your water use.

FORMS & DOCUMENTS

We offer multiple payment methods for convenience:

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Water Users Agreement (PDF)
required to start or transfer service

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ACH Enrollment Form (PDF)
to set up free automatic bank draft payments

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Easement (PDF)
for new service (for example only)

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Accounts Receivable Policy (PDF)
full terms of billing, late fees, and shutoffs

For a full list of meeting notices, visit Board & Meetings.

Forms are available to download and complete. Some forms may be submitted online or must be delivered to the office.

RULES & POLICIES

The Warren Water District operates under formal rules and regulations approved by the Board. These policies govern everything from billing to system extensions.

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Rules & Regulations (Tariff) (PDF)
for everybody

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Accounts Receivable Policy (PDF)
included on Customer Services page

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Rates & Fees Schedule (PDF)
included on Customer Services page

Please review these documents for complete information. If you have questions, contact our office for clarification.